Frequently Asked Questions

• What exactly do I get with my subscription?
  • Direct phone access to EMT technicians, 1-on-1 diagnostics, repair walk-throughs, performance advice, parts guidance, and step-by-step troubleshooting depending on tier selected. 

• Do you work on all brands and models?
  • Yes — every brand, every model, every year. Two-stroke, four-stroke, carb, EFI, V6, V8, all of it.

• Can you help me fix something major, like power loss or electrical issues?
  • Absolutely. We diagnose everything from rigging and wiring to fuel systems, sensor faults, power issues, setup, and more.

• How do the call minutes work?
  • Each tier has a monthly time allowance. If you need more minutes, you can upgrade instantly. We will keep track of your used call minutes each month until used. Call minutes do not roll over, each month starts new. 

• What if I don’t use all my minutes?
  • Minutes do not roll over — the subscription grants you access and priority support whenever you need it.

• What are your hours?
  • Standard support is during business hours. Elite Access users may receive same-day priority scheduling. EMT regular business hours are 9am-5pm Central standard time. After hours calls or messages will be assessed next business day. 

• Can I cancel anytime?
  • Yes — you can cancel at any time, and your subscription will remain active through your current billing cycle.

• Will you ever call me first?
  • Yes — if needed. Sometimes we’ll ask for photos, videos, or other information before the call to speed things up.

• Do you guarantee my boat will be fixed?
  • We guarantee accurate guidance. We cannot guarantee outcomes due to mechanical conditions, user skill level, or unseen issues since we can't actually hook our softwares to the boat or put our own hands on it. 

• What happens if I need more time than my current subscription level allows? 
  • We will ask that you purchase the next available Tier of support so we can continue assisting you.