Frequently Asked Questions

Tuning Questions

• What can a tune do for my motor?
  • A tune helps your motor run better with your specific boat setup. Most people see better fuel mileage and more speed. Speed gains are often around 7–12 mph, depending on the motor, boat, and setup.

• How much horsepower can a tune add?
  • Horsepower gains can range from 20% up to 100%, depending on the motor and setup.

• Is tuning safe for my motor?
  • When done correctly and matched to your motor and setup, tuning is designed to stay within safe operating limits. Proper setup, maintenance, and fuel choice are important for long-term reliability.

• Can a tune be customized for my setup and fuel?
  • Yes. Tunes are built for your specific motor and boat. This includes adjusting rev limits and fuel requirements. Depending on the setup, tunes can be made to run on 89, 91, or 93 octane fuel.

• What motor brands do you work on?
  • We work with Mercury Marine®, Suzuki, and Yamaha motors.

• Do I need to have a perfect setup before getting a tune?
  • No. Many customers start with a tune and then fine-tune their setup afterward. In some cases, a tune helps identify what setup changes may be needed.

• Will a tune fix my mechanical problems?
  • No. A tune cannot fix mechanical failures or worn parts. For best results, the motor should be in good mechanical condition before tuning.

• Who is a tune not a good fit for?
  • Tuning may not be a good fit for motors with unresolved mechanical issues or for owners who are not willing to follow basic setup and maintenance recommendations.

• What information do you need from me before tuning?
  • We typically need details about your motor, boat, current setup, and how you use the boat. Exact requirements can vary by motor and application.

• Do I need a subscription to get a tune?
  • No. A subscription is not required to purchase a tune. Subscriptions are meant for ongoing support, setup optimization, and continued guidance after tuning.

Subscription & Support Questions

• Can you help me fix something major, like power loss or electrical issues?
  • Yes. We help diagnose power loss, electrical issues, rigging problems, wiring concerns, fuel system issues, sensor faults, setup problems, and more.

• What exactly do I get with my subscription?
  • Direct phone access to EMT technicians, one-on-one diagnostics, repair walk-throughs, performance advice, parts guidance, and step-by-step troubleshooting based on the tier you choose.

• How do the call minutes work?
  • Each tier includes a monthly call time allowance. We track your used call minutes throughout the month. Call minutes do not roll over. Each new month starts fresh. If you need more time, you can upgrade at any point.

• What if I do not use all my minutes?
  • Minutes do not roll over. Your subscription gives you access and priority support whenever you need it.

• What are your hours?
  • Standard support is available during business hours, 9am to 5pm Central Standard Time. Elite Access users may receive same-day priority scheduling. Calls or messages received after hours will be handled the next business day.

• Will you ever call me first?
  • Yes. If needed, we may ask for photos or videos first so we can make the most of the call time.

• Do you guarantee my boat will be fixed?
  • We guarantee accurate guidance and support. We cannot guarantee results due to mechanical condition, user skill level, or unseen issues since we cannot physically inspect the boat or connect software directly.

• What happens if I need more time than my current subscription allows?
  • If more time is needed, we will ask that you upgrade to the next available support tier so we can continue assisting you.

• Can I cancel anytime?
  • Yes. You can cancel at any time. Your subscription will remain active through the end of your current billing cycle.

Manufacturer Disclaimer:
Elite Marine Technology LLC operates independently and is not affiliated with, endorsed by, authorized by, or connected in any way with Mercury Marine®, Suzuki, Yamaha, or any other engine manufacturer.

All trademarks, logos, product names, and brand references remain the property of their respective owners and are used solely for descriptive and informational purposes.